We accept Visa, American Express, MasterCard, and Discover. You can also speak to our accounting department about receiving credit terms.

Our furniture typically ships on floorload via LTL or FTL carriers. Our Freight Program guarantees your shipping rate once you meet our established minimum, helping you maintain consistent costs. See our Freight section for full program details.

You will receive a standard shipping time and cost estimate at checkout on our website. Please contact customer service in advance to receive an additional quote for special delivery requirements (e.g., lift gate service, delivery appointment, etc.).

Once your order is confirmed and account status and payment method are verified, in stock product will ship within 3 – 5 business days. New or out-of-stock product requires a longer lead time. Daily Inventory levels, including incoming quantities, are updated live on our website at final checkout in the cart.

Download the full terms and conditions for Classic Home's Freight Program.

Will call pick up is by appointment only. Your Account Specialist or Territory Sales Manager will contact you to schedule an appointment once we send your order acknowledgement. Your pick-up date must be scheduled for at least two full business days after date of acknowledgement, depending on order volume. Please provide 24-hour notice if you need to make a change. Our pick-up hours are Monday-Friday, 7am-4pm PST. See our Will Call policy for full details.

We welcome the opportunity to partner with new online vendors. Please speak to our customer service department about program requirements and our management’s approval process.

All damage claims must be made within 7 days of receipt of shipment. Will call orders must be inspected at time of pick up. All returns must have an claim number. Unauthorized returns will not be accepted. Returns of undamaged product must be pre-authorized and will be assessed a 20% restocking fee + freight returned costs.

Submit claim, product images, and reason for return directly from your account page. A Claim Specialist will follow up within 3 – 5 business days.

• Click on Claims tab
• Click on the order you want to submit a claim against from the drop-down menu
• Check the box next to the item(s) you want to return
• Answer questions about the product(s)
• Upload product photos
• Click “Submit Claim” button
• You will automatically receive a submission confirmation email
• A Claim Specialist will follow-up with you within 3 – 5 business days

We have hundreds of ready to ship products on our website. Use the Quick Ship filter while browsing to shop in-stock pieces.

Our direct container program ships products straight from our factories to your location, offering you substantial discounts on hundreds of products. Ask your account manager for further details.

I have purchased from you before. Do I need to create a new account?

• Yes, visit our registration page and complete the Express Register form. Once you complete it, you’ll be logged into your account. You’ll also receive a welcome email to confirm your registration.

I have not received my account welcome email.

• There is a chance your welcome email was caught by your spam filter. Search your spam folder and inbox for an email from info@classichome.com.

I submitted my information and received an error message.

• Please double check that you typed your customer number and email address correctly without any extra spaces before or after anything you typed. Then, resubmit your registration information.
• If you still receive the error message, try registering with another email address you believe is associated with your account.
• If this second address is successful, you will be able to create an account and log in immediately.
• Once logged into the account, you can add additional members using Team.
• If the second email was not successful, send an email to info@classichome.com with your customer number and email address you believe are associated with the account. Someone from our customer service team will get back to you within 1-2 business days.

I registered as a new customer but have purchased from you before. What should I do?

• We will link your previous account with your new one automatically. Call customer service at 323-266-8993 to expedite the approval process.

I had an account on your previous website but never purchased. Do I need to create a new account?

• Yes, your previous website account was not transferred over to our new website
• Visit our registration page and complete the full registration form
• Allow 1-2 business days for us to review your information
• Once approved, you will receive a welcome email with a link to our login page

I am new to Classic Home and would like to shop. Do I need to create an account?

• Yes, visit our registration page and complete the full registration form
• Allow 1-2 business days for us to review your registration information
• Once approved, you will receive a welcome email with a link to our login page

• Place cursor over the Account icon
• Click on “Forgot Your Password
• Enter your email and click “Submit” button
• You will immediately receive an email to reset your password. Check your spam if you have not received the email
• Click the link and reset your password
• Use your email address and new password to log in
• You will automatically receive a submission confirmation email
• An Account Specialist will follow-up with you within 3 – 5 business days

The price markup tool is automatically available to Admin member profiles only. However, Admin members can set price markup on their team members’ behalf or give them access to the tool for themselves. For an Admin to set price markup on a team member’s account:

• Click on your name at top right of window
• Click on “Team”
• Click on “Edit Member” next to the person whose price markup you want to change
• Click “On” for Markup Enabled
• Enter your markup multiplier
• Click “Enable Markup Date Range” if you want to have markup visible for only a select amount of time
• Select the dates you want price markup to be active
• Click “Confirm” button

The markup price you just saved will now show up on your team member’s account.

• If you want your team member to have access to this price markup tool on their own account, Click “On” for Display Markup Tool.

Please note: You are not able to check out with Price Markup enabled. Disable price markup before checking out to complete your purchase.

 

To set price markup on your account:

• Click on your name at top right of window
• Click on “Account” from drop-down menu
• Enter your markup multiplier
• Click “Enable Markup Date Range” if you want to have markup visible for only a select amount of time
• Select the dates you want price markup to be active
• Click “Confirm” button
• Helpful Tip: Remember to turn off the markup button when you do not need it, if a date range is not preset by you, so that you default to your regular prices.

Create a curated website experience through six preset user profiles.

Admin

• Shows Returns
• Shows Statements
• Shows Order History
• Shows Mark-up Pricing Feature

Presentation-Hidden Price

• No Checkout
• Hide All Pricing

Accounting

• View Statements
• View Returns
• View Order History

Presentation-MSRP

• No Checkout
• Show MSRP Only

Buyer

• Show Returns
• Show Statements
• Show Order History
• Show Mark-up Pricing Feature

Presentation-Buyer

• No Checkout
• Show Returns
• Show Statements
• Show Order History

 

• Log in to your account and click on the TEAM tab on the right side of your screen
• Click on the “Add New Member” button
• Fill in the fields and choose profile for the new member
• Click on “Add Member” button at bottom of form
• The new Member is now saved to your account. They will automatically receive an email welcoming them to Classic Home. Share the password you created for their account so they can log in and use our site.

• In TEAM tab, choose the member whose role you want to change
• Click on “Edit Member” located at the right end of their contact entry
• In Edit Member window, click on down arrow in Role field
• Click on desired profile for member
• Click “Confirm” to save changes

• In TEAM tab, click on “Edit Member Profile” button
• Click on “Add New Member Profile” button
• Type new profile name in top field
• Check the boxes you want the member to access
• Click the “Confirm” button to save the new profile
• Use Change Member Profile instructions to assign new profile

Log in to our website through your team members’ accounts to add recommended pieces to their projects, favorite list or cart.

• Move the cursor over your name and click on “Team” in the drop-down menu.
• Scroll down to find the member you want to impersonate and click on “Impersonate” to the right of their name.
• The member’s name will show up at the top right corner of our website instead of yours. Anything you do on the website will be done as your team member and saved on their account.
• Add pieces to their projects or favorite list or change their markup price.
• Click “(sign out)” at the bottom of any screen to return to your account.

You must have an Admin member profile to upload your company logo and update your contact information. To do this:

• Move your cursor over your name and click on “Team” in the main menu
• Click “Upload/Replace Logo” button located in the Branded PDF box
• Choose and click on the image file that you want to upload
• Click “Open” in Choose File dialogue box
• Enter your contact information in “Add Your Company Information” window
• Click “Confirm” button
• Any project you download will have your logo and contact information at top of first page

All other member profiles can update contact information only through their Account page. To do this:

• Move your cursor over your name and click on “Account” in the main menu
• Scroll to Branded PDF box
• Type in desired contact information
• Click “Confirm” button
• All projects will now have updated contact information listed at the top of the first page. This will replace any information an account Admin may have uploaded previously

Save projects in your account as shareable .PDF sales sheets. To do this:

• Move your cursor over your name and click on “My Projects” in the main menu.
• Click on a project that you want to save as a .PDF
• Click on “Download PDF” at top right of the project page.
• Open your computer’s Download folder to find the project builder .PDF file.

• Click on the “MY PROJECTS” tab at the top of your screen
• Click on “+CREATE NEW PROJECT” BUTTON.”
• Enter name for your project
• Click on “CREATE” button
• Browse and shop website for product to add to your project

• While on a product page, move cursor over “ADD TO A PROJECT.”
• Choose a project to add the item to or create a new project
• If you created a new project while on the product page, you will have to repeat the first two steps to add the product
• To view your projects, move your cursor over your name and click on “My Projects”
• Click on any project to view the pieces you added or to edit them

Categories

• Created: Ascending (most recent first)
• Created: Descending (oldest first)
• Project Name: A-Z
• Project Name Z-A
• Custom

To Sort Projects

• Move your cursor over your name and click on “My Projects”
• Click on the down arrow to the right of “Sort by”
• Click on your preferred sort method

Sorting Products within Projects

• Move your cursor over your name and click on “My Projects”
• Click on a project you want to sort
• Click on the down arrow to the right of Sort by
• Choose your preferred product sort method

I found bugs or errors on the site. Should I report them?

• We are regularly testing our site for errors and making updates. You do not need to report them.

I always receive errors when trying to complete basic functions like completing checkout, seeing product pricing, or adding members to my Team. What should I do?

• Please send an email to info@classichome.com and include your customer number. Someone from our customer service team will get back to you within 3 business days.