We accept Visa, American Express, MasterCard, and Discover. You can also speak to our accounting department about receiving credit terms.
Our furniture typically ships on floorload via LTL or FTL carriers. Our Freight Program guarantees your shipping rate once you meet our established minimum, helping you maintain consistent costs. See our Freight section for full program details.
You will receive a standard shipping time and cost estimate at checkout on our website. Please contact customer service in advance to receive an additional quote for special delivery requirements (e.g., lift gate service, delivery appointment, etc.).
Once your order is confirmed and account status and payment method are verified, in stock product will ship within 3 – 5 business days. New or out-of-stock product requires a longer lead time. Daily Inventory levels, including incoming quantities, are updated live on our website at final checkout in the cart.
Will call pick up is by appointment only. Your Account Specialist or Territory Sales Manager will contact you to schedule an appointment once we send your order acknowledgement. Your pick-up date must be scheduled for at least two full business days after date of acknowledgement, depending on order volume. Please provide 24-hour notice if you need to make a change. Our pick-up hours are Monday-Friday, 7am-4pm PST. See our Will Call policy for full details.
We welcome the opportunity to partner with new online vendors. Please speak to our customer service department about program requirements and our management’s approval process.
All damage claims must be made within 7 days of receipt of shipment. Will call orders must be inspected at time of pick up. All returns must have an claim number. Unauthorized returns will not be accepted. Returns of undamaged product must be pre-authorized and will be assessed a 20% restocking fee + freight returned costs.
Submit claim, product images, and reason for return directly from your account page. A Claim Specialist will follow up within 3 – 5 business days.
We have hundreds of ready to ship products on our website. Use the Quick Ship filter while browsing to shop in-stock pieces.
Our direct container program ships products straight from our factories to your location, offering you substantial discounts on hundreds of products. Ask your account manager for further details.
I have purchased from you before. Do I need to create a new account?
I have not received my account welcome email.
I submitted my information and received an error message.
I registered as a new customer but have purchased from you before. What should I do?
I had an account on your previous website but never purchased. Do I need to create a new account?
I am new to Classic Home and would like to shop. Do I need to create an account?
The price markup tool is automatically available to Admin member profiles only. However, Admin members can set price markup on their team members’ behalf or give them access to the tool for themselves. For an Admin to set price markup on a team member’s account:
The markup price you just saved will now show up on your team member’s account.
Please note: You are not able to check out with Price Markup enabled. Disable price markup before checking out to complete your purchase.
To set price markup on your account:
Team is where you create web accounts for other people in your business or for customers who are interested in purchasing from you and want to browse products online. Every person you add must be assigned a member profile, each one providing a different level of access to website features. If you had multiple accounts on our previous website, you’ll need to re-add your Team using an Admin account.
Create a curated website experience through six preset user profiles.
Log in to our website through your team members’ accounts to add recommended pieces to their projects, favorite list or cart.
Save projects in your account as .PDF files with your company’s logo and contact information.
You must have an Admin member profile to upload your company logo and update your contact information. To do this:
All other member profiles can update contact information only through their Account page. To do this:
Save projects in your account as shareable .PDF sales sheets. To do this:
To Sort Projects
Sorting Products within Projects
I found bugs or errors on the site. Should I report them?
I always receive errors when trying to complete basic functions like completing checkout, seeing product pricing, or adding members to my Team. What should I do?